Returns & Refunds

Your satisfaction is our priority. If you're not happy with your order, please review our return policy below.

1. Eligibility

Returns are accepted within 14 days of delivery. Items must be unused and in original packaging.

2. Process

To initiate a return, contact us at support@brit-buy.com with your order number. We’ll provide return instructions.

3. Refunds

Refunds are issued to the original payment method within 5–10 business days of receiving your return.

4. Exceptions

Some items (e.g., perishable goods, personal care items) may not be eligible for return unless faulty.

5. Return Shipping

Customers are responsible for return shipping unless the product was incorrect or defective.